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Bibliothèque

Bibliothèque

QRP International a une large sélection de lectures pour le développement de vos compétences professionnelles. Cliquez sur le bouton ‘commander maintenant’ pour sélectionner et acheter le livre de votre choix.

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  • itil-foundation-itil-4
    ITIL® Foundation, ITIL 4 edition
    :
    :
    ITIL 4
    Anglais

    ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.

    The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization’s activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

    Prix:
    52 Euro
  • itil 4 DSV_drive stakeholder value
    ITIL 4 Managing Professional Drive Stakeholder Value
    : AXELOS
    :
    ITIL 4
    Anglais

    The ITIL 4: Drive Stakeholder Value book forms one publication of the Higher-Level guidance, following ITIL 4 Foundation.

    ITIL 4 Managing Professional: Drive Stakeholder Value includes all types of stakeholder engagement and interaction between a service provider and their customers, users, suppliers and partners.

    The ITIL 4 Drive Stakeholder Value guidance will:

    • focus on the conversion of demand into value through IT services
    • helps professionals to always keep the customer and their customer journey in mind when developing their services.
    Prix:
    112 Euro
  • itil 4 HVIT_high velocity it
    ITIL 4 Managing Professional High-velocity IT
    : AXELOS
    :
    ITIL 4
    Français

    High-velocity IT forms one publication in the essential supporting guidance for the Managing Professional certification pathway within ITIL4.

    This guide explores the ways in which digital organizations and digital operating models function in high velocity environments.

    ITIL 4 Managing Professional: High-velocity IT will:

    • help practitioners to operate in a similar way to successful digitally native organizations
    • cover the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic testing focusing on rapid delivery of products and services for maximum value
    • act as a reference guide that practitioners can use in their work, further studies and professional development.
    Prix:
    112 Euro
  • itil 4 DPI_direct plan improve
    ITIL 4 Managing Professional: Direct Plan and Improve
    : AXELOS
    :
    ITIL 4
    Anglais

    The ITIL 4: Direct, Plan and Improve book forms one publication of the Higher-Level guidance, following ITIL 4 Foundation.

    • Ideal for professionals who are responsible for managing the direction and strategy of their IT team or organization
    • Align tactical and strategic activity
    • Improve the direction of organizational change
    • Encourage a culture of continual improvement
    • Ease leadership decision making
    • Helps you pass your Direct, Plan and Improve exam
    • Reference guidance for day-to-day problems for IT Professionals
    Prix:
    112 Euro
  • itil 4 CDS_create deliver and support
    ITIL 4 Managing Professional: Create, Deliver and Support
    : AXELOS
    :
    ITIL 4
    Anglais

    Create, Deliver and Support forms one publication in the essential supporting guidance for the Managing Professional certification pathway within ITIL 4.

    This guide covers ‘core’ service management activities and focuses on the integration of different value streams and activities to create, deliver and support IT– enabled products and services whilst also covering supporting practices, methods and tools.

    ITIL 4 Managing Professional: Create, Deliver and Support will:

    • enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market
    • cover service performance and will give practitioners an understanding of service quality and improvement methods
    • act as a reference guide that practitioners can use in their work, further studies and professional development.
    Prix:
    112 Euro

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